Returns & Warranty
Last updated: October 28, 2026
This page explains how returns, refunds, and warranty claims work for Felizbay purchases. It covers two channels: single-piece online retail orders placed through this website's checkout, and wholesale or project orders placed through written quotations.
Returns — Online Retail Orders
If your online retail order (single-piece purchase through this website's checkout) is not the right fit, you can return it within 30 days of delivery.
- The pool must be unused — not inflated, not filled with water — and returned in its original packaging with all included accessories (electric air pump, cover, repair kit, and storage bag).
- Refunds are issued to your original payment method after the returned item passes inspection.
- Return shipping is paid by the buyer, except for defective or incorrect items — in those cases we cover the return cost or provide a prepaid label.
- Custom or made-to-order items cannot be returned.
To start a return, email [email protected] with your order reference and a short description of the reason. We reply within one business day with return instructions and the return address.
Warranty — 2-Year Limited
Felizbay pools and SPA tubs carry a 2-year limited warranty against manufacturing defects, covering seams, valves, and drop-stitch fabric. Every pool ships with a repair kit for small field repairs, and spare parts — valves, patches, pumps, covers — remain available through [email protected] for the life of the product. Model-specific warranty documentation is provided with each product; where that documentation differs from this section, it governs.
The warranty does not cover:
- normal wear and abrasion from regular use;
- punctures or cuts from sharp objects, pets, or rough surfaces;
- damage from over-inflation above the recommended 4–5 PSI operating pressure;
- damage from improper water chemistry, cleaning agents, or UV exposure against the care instructions;
- unauthorized modifications or repairs;
- accidental damage, fire, or natural events.
The first remedy for a warranty issue is repair — patch, valve, or spare-part replacement — followed by replacement of the defective component or of the unit. To make a warranty claim, email [email protected] with your order reference, a description of the issue, and photos. Claims are answered within one business day.
Wholesale & Project Orders
Wholesale, OEM, and project orders are placed through written quotations and order confirmations. Your quotation specifies prices, delivery terms, lead times, and any order-specific conditions, including any return arrangements. The 2-year limited warranty above applies to manufacturing defects on wholesale orders as well; transit and handling terms follow the agreed Incoterms (typically FOB Qingdao).
Your Statutory Rights
Nothing in this policy limits any mandatory consumer rights you have under the laws of your country or region.
Contact
For returns, warranty claims, or questions about this policy, contact us at [email protected] — we reply within one business day.